Deb, I've found with many agents, unless you show up in person and look ready to put in an offer on the spot, getting them to do something can be a challenge. Especially when that something is wanting more info on a property. That's why I like our good agent. She's on the ball and quick to respond to anything, quick to do things and she's thorough.
I've decided, after my experience with Irish agents, to phone them, instead of emailing, when the time comes.