Calista
Lovin' The Homestead
Interesting, Calista. Did they have a reason for their stance? I would have given you more of something else but, I can see that it would possibly create a discord with other members if they also wanted specialized boxes.
Most CSA work with a set amount of $$ for which you get a set amount of product, generally produce, at certain times. I would think that things would be different with each CSA, as each farm would be different.
How much & often did you get produce? Were there specified types being grown? Some offer a couple layers of buy, so you might get larger OR you might buy into another product -- fresh eggs, or fruit, for example. I suspect that some of the variances are from farmer experience, time in business, product available and such other things...... Just curious, not asking cost, only an idea of what was offered by this producer. You are the first person I have ever heard say they were a member of a CSA, so interested in how it worked for you. OK, obviously you stopped due to Kale but, otherwise, would you have continued? Personally, I would go to a market if a good one there...you buy, you choose.
You're right -- their position was that, if we make an exception for you, then we'd have to do it for everybody. (Hello, not everybody is going to ask for an exception!)
My opinion now is that the CSA providers could save themselves a lot of grief by just saying NO SUBSTITUTIONS before they take the customer's money. Then the customer could ask well, hey, what KIND of produce will my weekly box have? After all, the CSA providers know what they're going to be offering ahead of time. They did not provide that information to us. It was a crapshoot.
Except for the detested kale, most of the produce provided was tasty and introduced us to some new veggies we hadn't tried: fava beans, kohlrabi, daikon radish, etc. However, I could have cruised my local farmer's market and ASKED the vendors about unusual veggies myself, to try them out, and definitely would have paid less.
We spent about $350 for a full summer share (18 - 20 apple-sized boxes, I forget the exact number), which is actually pretty spendy. At that time, we were in a housing situation where we couldn't garden and there were no nearby farmers markets. NOW we have our own garden and two farmers markets in the area so no, I wouldn't go the CSA route again.
My best advice for offering CSA shares to the public (and most of your customers probably don't grow their own produce) is to COMMUNICATE before you sign them up. And plan for and allow substitutions, within reason.