Yeh, that was definitely an idiot employee moment. They forgot the whipped cream on my friend's coffee and gave him a free coffee coupon. And they are always really nice to me when I go in. Usually I can get heavy cream breve and if I say one pump of syrup, I only get one pump. I did once have a girl lose it completely when I asked for "half the syrup" because it usually had three pumps. Someone else had to come over and say "is one pump okay?" and I said yes, and they made it. lol!
So complain and get a freebie. I've NEVER had an issue getting ice!!
I worked at Panera and one day the manager explained we couldn't sell "kids" hot chocolates. What all of us had been doing is to charge for a chocolate milk (6 oz) and make a normal coffee cup sized hot chocolate for a kid (the normal was one of those GIANT latte mugs). So... parents are forced to give their kids more sugar, or pay double? WTF? We all ignored that rule.
Come to think of it... I think I started the "kids" size... Cuz we had someone come in and get argued into a hot chocolate by a disgusting child and I was afraid it would get louder with more sugar. So I asked if they wanted a kid sized chocolate and she said "you have child sized?" and I said, "sure, I'll just charge you a chocolate milk and make it smaller".
then one of the adults told me how stupid it was was we "make" our own food and just buying it at the store was cheaper. they were sitting in front of a plate of "non food", were about 70pounds over weight, on medication for high cholesterol, high blood pressure and their only activity is changing the channel on the tv.
*sighs* I get that a lot and I don't even have a garden, just on shopping local only and getting raw milk and buying cows by the quarter from a mostly all grain fed ranch... "Wouldn't it be easier to just buy some chicken?" And, yeh, everyone looking at me weird is overweight and ill from their crappy diets. My step dad thinks it's great though.
He actually gave me two incredible compliments about it. He said that I have more integrity than anyone he knows because I put my finances behind my stated beliefs. And my ability to just be myself without trying to be the same or trying to be different has inspired him to be more comfortable with himself.
So carry on OFG!! You're inspiring people despite those morons.
If they get some ducklings in at our feedstore, I am bringing some home and putting them under our broody hens. "honey, the girls need babies, it was the ducklings or more laying chickslets" 
